ACCESS
STANDARDS
The
practice is committed to providing excellent access to our patient
services, and to providing the opportunity to:
- Register
with the practice and access services without fear of discrimination
- Consult
with a Practice Nurse / Health Care Assistant within one working
day
- Consult
with a GP within two working days
- Request
an assessment the same day if the patient determines this is clinically
indicated
- Directly
book appointments with the Practice Nurses, Health Care Assistants,
and attached Midwives
- Book
appointments more than two working days in advance
- See
a practitioner of the patient's choice, normally within seven
working days
- Request
a home visit.
TEST
RESULTS
To
obtain the results of tests and investigations, please telephone
personally after 2.00pm. Some results require further clarification,
and you may be asked to telephone again, speak to the doctor, or
make an appointment.
|
CLINICS
|
| Ante
and post-natal |
Weekly |
| Childhood
checks |
| Diet
and exercise |
Weekly
by arrangement |
| Diabetic |
| Asthma |
| Heart
/ Stroke |
| Stop
smoking |
| Travel |
| Well
person |
By
arrangement |
| Cervical
smear |
| Minor
surgery |
By
arrangement, either at the surgery or at Ross Community Hospita |
| Contraceptive
advice |
A
full service is available, including emergency contraception,
during surgery hours, with coil and cap fitting by arrangement |
CONFIDENTIALITY
Every
effort is made to protect the confidentiality of each patient, and
staff may refuse to release information, particularly on the telephone
or to a relative. This may occasionally appear unreasonable, but
it is hoped it will be recognised as in the best interests of the
patient.
Herefordshire
Primary Care Trust may require some information for audit, administration
or planning purposes. This is anonymous, but if you do not wish
it to be passed to them, please inform a member of staff and your
records will be marked accordingly.
DISABLED
PATIENTS
Disabled patients can be brought by car to the 'pull-in'
adjacent to the main doors of the surgery. However, you are asked
to then remove the car to the main parking area. The car can be
brought to the door again when the patient is ready to leave. General
access is easy within the building.
MEDICAL
STUDENTS
We
do sometimes have attached medical students with the practice. At
these times a notice is placed in the waiting room - if you prefer
to see the doctor alone, simply tell the receptionist or the doctor.
SUGGESTIONS
We
welcome suggestions, and wish to know of any matters of particular
concern. Please give your suggestions to any member of our team.
COMPLAINTS
We
operate a practice complaints procedure as part of the NHS system
for dealing with complaints, and our system meets national criteria.
The procedure is fully described in our complaints
leaflet, and the Practice Manager and Reception Manager are
able to provide further information.
MEDICAL
RESEARCH
The
practice is a member of the Medical Research Council's General Practice
Research Framework. We are sometimes asked to provide them with
the name, address and age of a selected number of patients as the
basis for a sample for further research. The information remains
confidential, but you are free to refuse permission for us to pass
on your details without your care being affected. If you wish to
refuse permission, please inform us and your record will be marked
accordingly.
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