Appointments
Our surgery and clinic times are by appointment only, and may be booked up to six weeks in advance. Please book in advance if possible, or say if you need an urgent appointment.
Appointments may be booked in person, on the telephone, or via this website (standard appointments only). Please note you will need to register for access to on-line appointments - click on Online Services in the box on the right hand side of this screen.
Our standard appointments are 10 minutes. There are some 5 minute appointments at the end of surgeries, but you should be aware that these are only 5 minutes, and only for urgent problems.
When you request an appointment, and the 10 minute slots are full for that surgery, you will be offered the alternatives of a later surgery, an appointment with a different doctor, or a 5 minute appointment if one is available. Please help us by only taking the short appointment if the problem is one that needs to be seen quickly - and remember that we are unlikely to be able to deal with several problems during that consultation.
As always, if you no longer need, or cannot attend, a booked appointment, please let us know as soon as possible so that we may offer the appointment to another patient. A lot of appointments are wasted by people who book, but then fail to turn up.
Appointments may be booked directly with the Practice Nurses, Health Care Assistants and attached Midwives - you do not necessarily need to see a doctor first, but do bear in mind that certain tests and investigations, e.g. blood tests, will need to be 'ordered' by a doctor.
Expressing a preference You may express a preference to receive services from a particular doctor or nurse, either generally or in relation to a particular condition. If you wish to do this, please write to the Managing Partner, who will ensure that your preference(s) will be recorded in your records. We will endeavour to comply with your request, but there may be occasions when we may not be able to do so.
Requesting a consultation
If you are over age 75 years, you may request an annual consultation with a doctor or healthcare professional. Similarly if you are aged between 16 and 74 years, and have not seen a doctor or healthcare professional in the preceding three years, you may also request a consultation.
Telephone Appointments
If you feel you do not require an appointment, but would like to speak to a doctor for advice, please ask the receptionist for a telephone appointment. You will be given a time when the doctor will endeavour to ring you back, although this may not always be possible and may be at a later time.
Emergencies
During surgery hours ring the usual practice number and tell the receptionist the nature of the emergency. The duty doctor will be contacted as soon as possible, or it may be suggested you should call the ambulance service.